IMO getting updates or the latest version, unless they fix a specific and known issue, is the least important part of support.
Knowing that the tech support will be there when you need it (and there's always a when) is important to your business in minimizing down time (and down time never comes at a convenient time).
Esupport cabinet vision software#
Almost all software is a constantly changing, constantly updated product, and support dollars pay for some of that development.
Esupport cabinet vision Pc#
Microsoft keeps changing its OS, PC hardware changes, CNC hardware changes, third party products change, even the demands of the customers change, and the software has to keep up. In some ways a support plan is also an insurance plan - you don't want to pay for it when you're not using it, but being without when disaster hits can sure be expensive.Ī common approach is, "I'll pay for the support when I need it." That seems to make sound economic sense but also consider the larger picture - some of those support dollars go to overhead to keep the lights on and phones (and PCs) on, and some go to product development. Perhaps the largest is weighing the cost of down-time against the cost of the support. Since we sell software, and support for that software, I can't claim to be unbiased and some may see this as self-serving, but some good points have been raised. 7/31/14 #5: Cabinet vision maintenance and supp.
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